Returns Policy

Exchange Only – 30 Days

If you have changed your mind about your purchase, the Club will offer you an exchange (providing that the items purchased are goods and not club subscriptions or registrations (or part thereof)) provided that:

• You return the item within 30 days of purchase;
• You produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice);
• The item is its original packaging (if any), is unused and as sold; and

Please note change of mind returns are not available for items or orders.

Other Returns – Consumer Guarantees

1. The Australian Consumer Law protects consumers by giving them certain guarantees when they buy goods and services. These are known as “Consumer Guarantees”. For further information, please refer to the ACCC website.
2. You must provide proof of purchase to make a claim and the Club reserves the right to decline an exchange, refund or repair where a fault is caused by misuse or neglect.

Privacy Policy 

This Privacy Policy sets out how the Club uses and manages personal information provided to or collected by it.

The Club may, from time to time, review and update this Privacy Policy to take account of new laws and technology.

What kind of personal information does the Club collect and how does the Club collect it?

The type of information the Club collects and holds includes (but is not limited to) personal information, such as names, addresses, contact information, DOBs, previous club history and affiliations as disclosed to it by you or other organisations.

Personal Information you provide:

The Club will generally collect personal information held about an individual by way of forms filled out by players, supporters, sponsors and ‘cookies’ from the Club’s website and apps. On occasions people other than players provide personal information.

Personal Information provided by other people:

In some circumstances the Club may be provided with personal information about an individual from a third party, for example a report provided by another Club.

How will the Club use the personal information you provide?

The Club will use personal information it collects from you for the primary purpose of collection, and for such other secondary purposes that are related to the primary purpose of collection and reasonably expected by you, or to which you have consented to, in being a part of the Club.

Players:

In relation to personal information of players, the Club’s primary purpose of collection is to enable the Club to provide rugby for the players. This includes satisfying the needs of players throughout the whole period the player is at the Club.

The purposes for which the Club uses personal information of players include:

• correspondence, newsletters and posters;
• day-to-day administration;
• seeking donations and marketing for the Club; and
• to satisfy the Club’s legal obligations.

Marketing and fundraising:

The Club uses marketing and seeking donations for the future growth and development of the Club as an important part of ensuring that the Club continues to provide a quality rugby environment. Personal information held by the Club may be disclosed to organisations that assists in the Club’s fundraising, for example, the Club’s sponsors.

Club publications, like newsletters and emails, which include personal information, may be used for marketing purposes.

Who might the Club disclose personal information to?

The Club may disclose personal information, including sensitive information, held about an individual to:

• relevant rugby authorities;
• people providing services to the Club, including third party payment platforms;
• recipients of Club publications, like newsletters and posters;
• anyone you authorise the Club to disclose information to; and
• anyone to whom we are required to disclose the information to by law.

How does the Club treat sensitive information?

In referring to ‘sensitive information’, the Club means: information relating to a person’s racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, philosophical beliefs, sexual orientation or practices or criminal record, that is also personal information;

Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise, or the use or disclosure of the sensitive information is allowed by law.

Management and security of personal information

The Club has in place steps to protect the personal information the Club holds from misuse, interference and loss, unauthorised access, modification or disclosure by use of various methods including password access rights to computerised records.

Access and correction of personal information

Under the Privacy Act, an individual has the right to obtain access to any personal information which the Club holds about them and to advise the Club of any perceived inaccuracy. Players will be able to access and update their personal information.

The Club may require you to verify your identity and specify what information you require.

Consent and rights of access to the personal information of players

Players may seek access to personal information held by the Club about themby contacting the President of the Club. However, there will be occasions when access is denied. Such occasions would include where release of the information would have an unreasonable impact on the privacy of others.